Employment Utilisation is the percentage of total Contracted Hours spent on Appointment Service Hours ie Individual and Group (class) Appointments.
(Note: Unlike Billable Utilisation, the Employment Utilisation metric does not account for the number of hours where a practitioner is unable to perform Service Hours i.e. 'ruled out' space in the diary. Therefore, Employment Utilisation does not take into account the amount of time a practitioner spends doing activities like Team Meetings, Mentoring, Training, CPD or Breaks.
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Billable Utilisation: This is the percentage of Available Service Hours spent on delivering billable Service Hours.
Click on the links to see the examples for each utilisation metric.