Definition
This is the number of Individual Appointments the client attends on average in the last 90 days from current date
Formula
Patient Visit Average (90 days) = [Individual Appointments (last 90 days from current date)] / [New Clients (last 90 days from current date)]
Example
Allie, a practitioner, has delivered 100 Individual Appointments over the last 90 days of practice. Over the same time period, Allie has seen and served 25 New Clients. Allie's Patient Visit Average can be calculated as:
Patient Visit Average (90 days): [100] / [25] = 4
Learn how to improve Patient Visit Average
Note: Patient Visit Average is best analysed over a longer period of time i.e. don't read too much into it's fluctuations on a week to week basis. It is meant to represent the amount of visits a patient (client) will attend on average over their lifetime of coming to your clinic. Therefore it is best analysed over time periods of greater than 12 months.
Note: If a patient (client) has an episode of care eg 4 visits, is discharged from care and then returns to your clinic 18 months later with a new issue and has another episode of care eg 8 visits, they are not counted as a New Client because they are not 'new' to the clinic. Therefore, 4 visits plus 8 visits will equal 12 total visits. This client example is in alignment with the Patient Visit Average number calculated in the example above.