Understanding Benchmarks
Learn more about Embracing Performance Benchmarks: A Guide to Personal and Client Success and view other Profession Benchmarks.
Engaging with performance benchmarks should be an empowering experience. They are a professional tool to guide your ongoing development and help enhance the quality of care you provide. Rather than seeing benchmarks as a high bar of performance, view them as a supportive framework designed to elevate your practice to new heights of clinical excellence and client satisfaction. Remember, in healthcare, the truest measure of success is the health and happiness of your clients — benchmarks are simply a means to that noble end.
Disclaimer: When comparing your metrics in Allie to these benchmarks, the differences will be a reflection of many factors including years of experience, client funding models, geographic location, business model, seasonal influences eg holidays and many more factors. Use these benchmarks as a reference point for formulating meaningful targets and measuring your performance in delivering client care.
1 Week Forward: Physiotherapy Benchmarks
Definition: 1 Week Forward
How to improve 1 Week Forward
Physiotherapy: 1 Week Forward | Metric |
Exceeding | >60 |
Achieving | 50-59 |
Competent | 41-49 |
Developing | 30-39 |
4 Week Forward: Physiotherapy Benchmarks
Definition: 4 Week Forward
How to improve 4 Week Forward
Physiotherapy: 4 Week Forward | Metric |
Exceeding | >181 |
Achieving | 151-180 |
Competent | 121-150 |
Developing | 100-120 |
Appointments: Physiotherapy Benchmarks
Definition: Appointments
How to improve Appointments
Physiotherapy: Appointments (per week) | Metric |
Exceeding | >56 |
Achieving | 51-55 |
Competent | 46-50 |
Developing | 42-45 |
Average Revenue: Physiotherapy Benchmarks
Definition: Average Revenue
How to improve Average Revenue
Physiotherapy: Ave Revenue (per week) | Metric |
Exceeding | >$120 |
Achieving | $101-120 |
Competent | $91-100 |
Developing | $80-90 |
Cancellation Rate: Physiotherapy Benchmarks
Definition: Cancellation Rate
Physiotherapy: Cancellation Rate | Metric |
Exceeding | <8 % |
Achieving | <10 % |
Competent | <12 % |
Developing | <15 % |
Lifetime Value: Physiotherapy Benchmarks
Definition: Lifetime Value
How to improve Lifetime Value
Physiotherapy: Lifetime Value | Metric |
Exceeding | >$2100 |
Achieving | >$1540 |
Competent | >$1170 |
Developing | >$720 |
Patient Visit Average: Physiotherapy Benchmarks
Definition: Patient Visit Average
Physiotherapy: Patient Visit Average | Metric |
Exceeding | >14 |
Achieving | >11 |
Competent | >9 |
Developing | >6 |
Rebooking Rate: Physiotherapy Benchmarks
Definition: Rebooking Rate
How to improve Rebooking Rate
Physiotherapy: Rebooking Rate | Metric |
Exceeding | >95 % |
Achieving | 85-94 % |
Competent | 75-84 % |
Developing | 70-75 % |
Employment Utilisation Rate: Physiotherapy Benchmarks
Definition:
How to
Physiotherapy: Employment Utilisation | Metric |
Exceeding | >80 % |
Achieving | 70-80 % |
Competent | 60-70 % |
Developing | 50-60 % |
Did Not Attend Rate: Physiotherapy Benchmarks
Definition:
How to
Physiotherapy: Did Not Attend Rate | Metric |
Exceeding | <2 % |
Achieving | 2-4 % |
Competent | 4-6 % |
Developing | >6 % |
Quarterly Revenue: Physiotherapy Benchmarks
Definition:
How to
Physiotherapy: Quarterly Revenue | Metric |
Exceeding | >$60,000 |
Achieving | $50,000-60,000 |
Competent | $45,000-50,000 |
Developing | $40,000-45,000 |