Definition
This is the number of hours spent delivering Individual and Group (classes) Appointments ie all billable Service Hours for your Clients.
Formula
This is a raw number (Duration of all Appointments) that Allie collects from a Practitioner Performance Report in your Practice Management System (Cliniko).
Example
Allie, a practitioner, had 30 Individual Appointments and 5 Group Appointments (Classes) scheduled over the time period in review (e.g. 1 week). Each Individual Appointment takes 45 Minutes to deliver and each Group Appointment takes 60 Minutes to deliver. There are 60 minutes in an hour, therefore Allie's Service Hours can be calculated as:
Service Hours: ([30] x [45] + [5] x [60]) / [60] = 27.5 hours