Definition
This is the percentage of Individual Appointments that have a future appointment booked.
Formula
Rebooking Rate = ([Arrived Appointments] - [No Future Appointments]) / [Arrived Appointments] x 100
Example
Allie, a practitioner, had 30 appointments scheduled. However, 5 appointments were rescheduled, leaving 25 arrived appointments. Among these, 18 clients rebooked by scheduling a future appointment, while 7 didn't. Allie's Rebooking Rate can be calculated as:
Rebooking Rate = ([25] - [7]) / [25] x 100 = 72%
Learn how to improve your Rebooking Rate
Note: Rebooking Rate is calculated differently between Allie and your Practice Management System because of how it calculates No Future Appointments.