Definition
This is the percentage of total Contracted Hours spent on Appointment Service Hours ie Individual and Group (class) Appointments.
Formula
Employment Utilisation = [Service Hours] / ([Contracted Hours] - [Annual Leave Hours] - [Personal Leave Hours] - [Public Holiday Hours]) x 100
Example
Allie, a practitioner, completed 25 Service Hours over the time period in review (e.g. 1 week). From the entries made into the Timesheet, Allie has 38 Contracted Hours (aka 'Ordinary Hours' or 'Paid Working Hours), there was also a Public/Bank Holiday (7.6 Hours). Allie's Employment Utilisation can be calculated as:
Employment Utilisation = [Service Hours] / ([Contracted Hours] - [Annual Leave Hours] - [Personal Leave Hours] - [Public Holiday Hours]) x 100
Employment Utilisation = [25] / ([38] - [0] - [0] - [7.6]) x 100 = 82%
Learn how to improve Employment Utilisation
Note: Unlike Billable Utilisation, the Employment Utilisation metric does not account for the number of hours where a practitioner is unable to perform Service Hours i.e. 'ruled out' space in the diary. Therefore, Employment Utilisation does not take into account the amount of time a practitioner spends doing activities like Team Meetings, Mentoring, Training, CPD or Breaks.