Definition
This is the percentage of all Individual Appointments that were not attended (missed).
Formula
Formula:
Did Not Attend Rate = [Did Not Attends] / ([Arrived Appointments] + [Did Not Attends]) x 100
Example
Allie, a practitioner, had 30 scheduled Individual Appointments. However, 2 appointments were missed by clients and they were marked 'Did Not Attend', leaving 28 arrived (completed) appointments. Allie's Did Not Attend metric can be calculated as:
Did Not Attend (DNA): [2] / [28 + 2] x 100 = 6.7%
Note: This does not include any Group Appointments (Class) data.