Definition
This is the number of all scheduled Individual Appointments that were cancelled.
Formula
This is a raw number (Cancellations) that Allie collects from a Practitioner Performance Report in your Practice Management System (Cliniko).
Example
Allie, a practitioner, had 30 scheduled Individual Appointments. However, 5 appointments were cancelled, leaving 25 attended (completed) appointments. Allie's Cancellations can be calculated as:
Cancellations = 5
Learn how to improve Cancellations
Importance and Relevance of Cancellations
Managing cancellations is pivotal in supporting client care and outcomes. Timely and consistent appointments enhance treatment continuity, ensuring tailored care plans unfold seamlessly. Minimising cancellations optimises client engagement, trust, and adherence, leading to improved health outcomes and overall satisfaction with the clinic's services. By focusing on improving your Cancellation Rate, you can achieve the following objectives:
Client Commitment: Managing cancellations ensures clients stay committed to their treatment, promoting better health outcomes and overall well-being.
Trust and Engagement: Minimising cancellations reflects effective communication and fosters trust, enhancing the practitioner-client relationship and engagement in therapy.
Consistent Care: Reducing cancellations ensures consistent care delivery, preventing disruptions and reinforcing the practitioner's dedication to their clients' progress.
Enhanced Professionalism: Successful cancellation management showcases your professionalism, indicating your ability to adapt to clients' needs and maintain a high standard of care.
Optimised Results: By addressing cancellations, practitioners can tailor treatment plans more effectively, leading to improved client satisfaction and optimal therapeutic results.