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Suggested Playlists for Clinic Resources

What types of Playlists should you set up in Allie?

Updated over 5 months ago

1. Playlist: Clinic Policies and Procedures

It's a centralised library of all clinic policies and procedures.

  • Example Resources:

    • Workplace Health & Safety

    • Equal Opportunity & Anti-Discrimination

    • Privacy and Confidentiality

    • Leave Application Processes

    • Social Media Guidelines

    • Emergency Procedures

2. Playlist: Therapist Training & Continuing Professional Development (CPD)

It's a playlist of CPD resources to support practitioner growth.

  • Example Resources:

    • Links to upcoming workshops and conferences.

    • Recorded internal CPD sessions.

    • Clinical skill refreshers (e.g., advanced note-taking).

    • Required readings or journal articles.

    • Applications for CPD funding or study leave.

3. Clinical Protocols

It's a playlist with resources for treating specific conditions or performing specific procedures.

  • Example Resources:

    • Protocols for common injuries or disabilities

    • Chronic disease management templates.

    • Telehealth best practices.

    • Red flag assessment checklists.

    • Evidence-based guidelines and references.

4. Career Pathways at the Clinic

It's a structured playlist outlining opportunities for professional growth.

  • Example Resources:

    • How to transition to a Senior Practitioner role.

    • Steps to becoming a Mentor or Clinical Educator.

    • Pathway to Co-Ownership or Leadership roles.

    • Skills development plans and required milestones.

    • Testimonials or success stories from team members.

5. Weekly Team Updates
It's a dynamic playlist for keeping the team informed.

  • Example Resources:

    • Weekly video updates from the clinic owner.

    • Team meeting agendas and recordings.

    • Key metrics and clinic performance summaries.

    • Announcements and upcoming events.

    • Wins, milestones, or team recognitions.

6. Patient Communication and Experience (Customer Service)
​It's a playlist focused on enhancing patient interactions.

  • Example Resources:

    • Scripts for handling cancellations or complaints.

    • Strategies for improving rebooking rates.

    • Training on delivering a great New Patient Experience.

    • Managing patient expectations and rapport-building tips.

    • Reducing perceived indifference with personalised care.

7. Leadership Development

It's a playlist designed for team members aspiring to leadership or supervision roles.

  • Example Resources:

    • Training in coaching and mentoring skills.

    • Decision-making frameworks for leaders.

    • Conflict resolution techniques.

    • Building high-performing teams.

    • Strategic thinking and clinic management basics.

8. Compliance and Audit Preparation

It's a playlist to ensure the clinic is always audit-ready.

  • Example Resources:

    • NDIS compliance checklists.

    • Key documentation required for audits.

    • Policies for regulatory updates.

    • How to conduct internal audits and reviews.

    • Staff acknowledgment tracking for compliance.

9. Team Wellness and Resilience
​It's a playlist designed to support mental health and team wellbeing.

  • Example Resources:

    • Burnout prevention strategies.

    • Time management and work-life balance tips.

    • Mental health support resources.

    • Team-building activities and workshops.

    • Managing stress and high-pressure situations.

10. Marketing and Community Engagement
​It's a playlist to help your team build strong partnerships and attract more new patients.

  • Example Resources:

    • Social media content templates and guidelines.

    • How to ask for Google or other reviews.

    • Strategies for patient referrals.

    • Scripts for discussing treatment plans and added services.

    • Community event planning tips.

11. Practitioner Onboarding

It's a playlist to help a new team member be orientated, inducted and impactful in their role as quickly as possible.

  • Example Resources:

    • Key Policies and Procedures

    • Understanding the clients and caseload at your clinic

    • Knowing the billing protocols

    • Team Directory and Organisational chart

    • Core Values and Mission

    • Company Vision and Goals

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