1. Playlist: Clinic Policies and Procedures
It's a centralised library of all clinic policies and procedures.
Example Resources:
Workplace Health & Safety
Equal Opportunity & Anti-Discrimination
Privacy and Confidentiality
Leave Application Processes
Social Media Guidelines
Emergency Procedures
2. Playlist: Therapist Training & Continuing Professional Development (CPD)
It's a playlist of CPD resources to support practitioner growth.
Example Resources:
Links to upcoming workshops and conferences.
Recorded internal CPD sessions.
Clinical skill refreshers (e.g., advanced note-taking).
Required readings or journal articles.
Applications for CPD funding or study leave.
3. Clinical Protocols
It's a playlist with resources for treating specific conditions or performing specific procedures.
Example Resources:
Protocols for common injuries or disabilities
Chronic disease management templates.
Telehealth best practices.
Red flag assessment checklists.
Evidence-based guidelines and references.
4. Career Pathways at the Clinic
It's a structured playlist outlining opportunities for professional growth.
Example Resources:
How to transition to a Senior Practitioner role.
Steps to becoming a Mentor or Clinical Educator.
Pathway to Co-Ownership or Leadership roles.
Skills development plans and required milestones.
Testimonials or success stories from team members.
5. Weekly Team Updates
It's a dynamic playlist for keeping the team informed.
Example Resources:
Weekly video updates from the clinic owner.
Team meeting agendas and recordings.
Key metrics and clinic performance summaries.
Announcements and upcoming events.
Wins, milestones, or team recognitions.
6. Patient Communication and Experience (Customer Service)
It's a playlist focused on enhancing patient interactions.
Example Resources:
Scripts for handling cancellations or complaints.
Strategies for improving rebooking rates.
Training on delivering a great New Patient Experience.
Managing patient expectations and rapport-building tips.
Reducing perceived indifference with personalised care.
7. Leadership Development
It's a playlist designed for team members aspiring to leadership or supervision roles.
Example Resources:
Training in coaching and mentoring skills.
Decision-making frameworks for leaders.
Conflict resolution techniques.
Building high-performing teams.
Strategic thinking and clinic management basics.
8. Compliance and Audit Preparation
It's a playlist to ensure the clinic is always audit-ready.
Example Resources:
NDIS compliance checklists.
Key documentation required for audits.
Policies for regulatory updates.
How to conduct internal audits and reviews.
Staff acknowledgment tracking for compliance.
9. Team Wellness and Resilience
It's a playlist designed to support mental health and team wellbeing.
Example Resources:
Burnout prevention strategies.
Time management and work-life balance tips.
Mental health support resources.
Team-building activities and workshops.
Managing stress and high-pressure situations.
10. Marketing and Community Engagement
It's a playlist to help your team build strong partnerships and attract more new patients.
Example Resources:
Social media content templates and guidelines.
How to ask for Google or other reviews.
Strategies for patient referrals.
Scripts for discussing treatment plans and added services.
Community event planning tips.
11. Practitioner Onboarding
It's a playlist to help a new team member be orientated, inducted and impactful in their role as quickly as possible.
Example Resources:
Key Policies and Procedures
Understanding the clients and caseload at your clinic
Knowing the billing protocols
Team Directory and Organisational chart
Core Values and Mission
Company Vision and Goals